Shipping Policy

We offer a variety of delivery options to ensure the safe delivery of your goods. If you see the option of "DDP(Delivered Duty Paid)" or "tariff-free" delivery, it means that your order qualifies for our pre-paid tariff plan, with no additional procedures or extra fees!

EU Customs Duty

For eligible EU destinations, applicable customs duties are already included in the shipping cost. No separate customs duty payment is required.

Which Shipping Addresses Are Not Supported?

• Post office box and package locker addresses
• Military (APO/FPO/DPO) addresses
• Incomplete or incorrect shipping information may lead to delivery failure, and our after-sales service will not be available

What if my customer wants to change the shipping address?

If the order has not been shipped, we can try to update the address for your customer. Please contact customer service to request the change. Address changes are only supported within the same country, and remote areas may be excluded.

Once the order has been shipped, the address cannot be changed.

If the package cannot be delivered and is returned, we will notify you by email. After receiving the notification, you can confirm the updated shipping address within 30 days so we can arrange reshipment. The reshipping cost will be borne by you.

What if the package is lost or damaged in transit?

Lost Packages

Report the lost shipment within 30 days of the estimated delivery date.

If the carrier confirms the order is lost and it falls within this timeframe, we will cover the costs of remaking and reshipping.

Before a remake is issued, we may ask you to confirm:

• Shipping address: Ensure your customer’s delivery address was entered correctly.
• Contact the local post office: The package may still be nearby, and the post office can help locate it.

Damaged Packages

To report damage, please email us including:

• A clear photo showing the entire damaged item
• Your order number
• A brief description of the issue

A full photo of the damaged item is always required to assess the issue and offer a solution. Without it, we will not be able to proceed with a remake or any other resolution.

Once we receive and review your report, we will follow up with the next steps. If the damage qualifies, Artiststore will cover the remake and shipping costs.

What if the tracking shows “Delivered,” but my customer didn’t receive the package?

If tracking confirms delivery, we cannot cover the cost of a remake or reshipment, as there is no evidence to prove non-delivery. A new order must be placed.

To try to locate the package, you may:

• Contact your local post office to check delivery status
• Check your address and surrounding areas for the package

Final Interpretation

Artiststore reserves the right for the final interpretation and adjustment of this policy.

If you have any questions, please contact us at any time.

Thank you for helping us maintain a fair, creative, and respectful platform.