Shipping Policy

Effective Date: 【2026/4/1】

We offer a variety of delivery options to ensure the safe delivery of your goods. If you see the option of "DDP(Delivered Duty Paid)" or "tariff-free" delivery, it means that your order qualifies for our pre-paid tariff plan, with no additional procedures or extra fees!

Countries Artiststore Currently Ships To
Shipping Destinations (Continuously expanding)Shipping Cost (Lowest price for Standard or Economy shipping)Transit Time (Fastest delivery time for Standard or Economy shipping, excluding the production time)Tax/Duties/VAT (Subject to updates based on policy changes)
Albania8.36 USD15 days-
Alaska34.0 USD4 daysDDP(Duties and taxes included)
Argentina6.61 USD20 days-
Armenia8.36 USD15 days-
Australia4.1 USD6 daysDDP
Austria9.09 USD5 daysDDP
Antigua and Barbuda33.06 USD4 days-
Belgium9.09 USD5 daysDDP
Barbados33.06 USD4 days-
Bermuda33.06 USD4 days-
Brazil6.61 USD20 days-
Bolivia33.06 USD4 days-
Bulgaria8.85 USD6 daysDDP
Canada6.82 USD6 daysDDP
Cayman Islands33.06 USD4 days-
Chile21.97 USD20 days-
Colombia21.97 USD20 days-
Cook Islands33.06 USD4 days-
Costa Rica21.97 USD20 days-
Croatia8.85 USD6 daysDDP
Cyprus8.36 USD15 days-
Czechia8.85 USD6 daysDDP
Denmark9.06 USD6 daysDDP
Ecuador6.61 USD20 days-
Estonia8.85 USD6 daysDDP
Finland17.83 USD6 daysDDP
Fiji33.06 USD4 days-
France9.09 USD5 daysDDP
Georgia8.36 USD15 days-
Germany9.09 USD6 daysDDP
Gibraltar8.36 USD15 days-
Greece17.83 USD6 daysDDP
Guadeloupe33.06 USD4 days-
Guyana21.97 USD20 days-
Hawaii34.0 USD4 daysDDP
Honduras33.06 USD4 days-
Hong Kong, China5.90 USD4 days-
Hungary8.85 USD6 daysDDP
Iceland8.36 USD15 days-
India18.03 USD8 days-
Indonesia11.67 USD15 days-
Ireland9.04 USD6 daysDDP
Italy9.09 USD6 daysDDP
Jamaica6.61 USD20 days-
Japan7.38 USD4 daysDDP
Latvia8.85 USD6 daysDDP
Lithuania8.85 USD6 daysDDP
Luxembourg9.06 USD6 daysDDP
Malta8.36 USD15 days-
Malaysia5.31 USD6 daysDDP
Martinique33.06 USD4 days-
Mexico4.94 USD8 daysDDP
Moldova8.36 USD15 days-
Montserrat33.06 USD4 days-
Netherlands9.09 USD5 daysDDP
New Zealand4.25 USD6 daysDDP
Norway6.89 USD6 daysDDP
Panama21.97 USD20 days-
Paraguay33.06 USD4 days-
Papua New Guinea33.06 USD4 days-
Peru33.06 USD4 days-
Philippines5.31 USD6 daysDDP
Poland8.85 USD6 daysDDP
Portugal9.09 USD5 daysDDP
Puerto Rico40.8 USD4 daystariff-free
Romania8.36 USD15 days-
Samoa33.06 USD4 days-
Serbia8.36 USD15 days-
Singapore5.49 USD5 daysDDP
Slovakia8.85 USD6 daysDDP
Slovenia8.85 USD6 daysDDP
Spain9.09 USD6 daysDDP
Sweden9.06 USD6 daysDDP
Switzerland6.89 USD6 daysDDP
Taiwan, China5.90 USD4 days-
Thailand5.31 USD6 daysDDP
The Netherlands4.25 USD6 daysDDP
the United Kingdom3.49 USD8 daysDDP
Trinidad and Tobago6.61 USD20 days-
Turkey8.36 USD15 days-
United States (excluding Alaska, Hawaii, and Puerto Rico)5.66 USD4 daysDDP
Uruguay21.97 USD20 days-
Vatican City8.36 USD15 days-
Venezuela33.06 USD4 days-
Vietnam5.31 USD6 daysDDP
Note: Courier delivery times are estimated and for reference only and do not include production time. The specific shipping cost depends on the weight of the goods and the destination. You can check the specific shipping cost after entering the address on the order submission page.

Which Shipping Addresses Are Not Supported?

  • Post office box and package locker addresses
  • Military (APO/FPO/DPO) addresses
  • Incomplete or incorrect shipping information may lead to delivery failure, and our after-sales service will not be available

What if my customer wants to change the shipping address?

If the order has not been shipped, we can try to update the address for your customer. Please contact customer service to request the change. Address changes are only supported within the same country, and remote areas may be excluded.

Once the order has been shipped, the address cannot be changed.

If the package cannot be delivered and is returned, we will notify you by email. After receiving the notification, you can confirm the updated shipping address within 30 days so we can arrange reshipment. The reshipping cost will be borne by you.

What if the package is lost or damaged in transit?

Lost Packages

Report the lost shipment within 30 days of the estimated delivery date.

If the carrier confirms the order is lost and it falls within this timeframe, we will cover the costs of remaking and reshipping.

Before a remake is issued, we may ask you to confirm:

  • Shipping address: Ensure your customer’s delivery address was entered correctly.
  • Contact the local post office: The package may still be nearby, and the post office can help locate it.

Damaged Packages

To report damage, please email us including:

  • A clear photo showing the entire damaged item
  • Your order number
  • A brief description of the issue

A full photo of the damaged item is always required to assess the issue and offer a solution. Without it, we will not be able to proceed with a remake or any other resolution.

Once we receive and review your report, we will follow up with the next steps. If the damage qualifies, Artiststore will cover the remake and shipping costs.

What if the tracking shows “Delivered,” but my customer didn’t receive the package?

If tracking confirms delivery, we cannot cover the cost of a remake or reshipment, as there is no evidence to prove non-delivery. A new order must be placed.

To try to locate the package, you may:

  • Contact your local post office to check delivery status
  • Check your address and surrounding areas for the package

Final Interpretation

Artiststore reserves the right for the final interpretation and adjustment of this policy.

If you have any questions, please contact us at any time.

Thank you for helping us maintain a fair, creative, and respectful platform.

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