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Returns & After-Sales Policy
Frequently Asked QuestionsThank you for supporting my shop! If you have any questions before or after ordering, hopefully this page can help answer them.Where are your products made?All products are printed, fulfilled, and shipped by ArtistStore, my trusted print-on-demand production partner. Every item is custom-made after your order is placed.I have a shipping question.For information about shipping times, delivery estimates, customs, tracking, and other shipping-related questions, please visit the Shipping Information page.Can I return or exchange my order?Because every item is made specifically for you, returns, exchanges, and refunds are not accepted for:Ordering the wrong sizeOrdering the wrong colorChange of mindBuyer preferenceAny reason unrelated to a manufacturing or fulfillment issuePlease double-check your order before completing your purchase.What if my order arrives damaged or defective?ArtistStore provides after-sales support for eligible manufacturing and shipping issues, including:Items that arrive broken or significantly damagedMajor printing defects or missing printed elementsDirt, stains, or manufacturing defectsMissing or damaged accessoriesIncorrect items receivedPackages confirmed lost during transitIssues not listed above are generally not covered under ArtistStore's After-Sales Policy.How long do I have to submit a claim?Claims must be submitted within:30 days of delivery for damaged, defective, or incorrectly printed items.30 days after the estimated delivery date for lost packages.Unfortunately, claims submitted after these deadlines cannot be processed.What information do I need to provide?When contacting ArtistStore, please include:Your order numberA brief description of the issueThe quantity of affected itemsClear photos of the entire product showing the issueA full photograph of the affected product is required for all quality-related claims. Claims submitted without sufficient documentation cannot be processed.Who do I contact for after-sales support?All after-sales support is handled directly by ArtistStore.Email: service@artiststore.comBusiness Hours:Monday–Friday10:00 AM – 6:00 PM (GMT+8)ArtistStore aims to respond within 48 business hours.Are there any other conditions?Please note that:Claims submitted after the applicable deadline will not be accepted.Incomplete claims or claims without the required documentation cannot be processed.Failure to respond to requests for additional information within a reasonable timeframe may result in your claim being closed.By placing an order...By placing an order, you acknowledge that your products are custom-made by ArtistStore and that all after-sales support is provided in accordance with ArtistStore's After-Sales Policy.
