Privacy Policy

This Privacy Policy explains how Artiststore ("we," "us," or the "Platform") collects, uses, discloses, and protects the personal information of customers and website visitors. We respect your privacy and are committed to protecting your personal data.

1. What Is Personal Data

Personal data means any information that can directly or indirectly identify you. Examples include your name, address, telephone number, and email address.

2. Information We Collect

In general, you may visit our website without providing information that directly identifies you. However, certain features or services may not be available unless you provide specific information.

When you visit and use the website, our servers automatically collect certain technical data transmitted by your device. This data may include your IP address, the date and time of access, the pages you visit, the files requested and the amount of data transferred, request status, referring website, browser type, operating system, and internet service provider.

We also collect personal data that you voluntarily provide when using the services. This includes the username and email address you provide when registering an account, as well as the name, shipping address, telephone number, email address, and payment information you provide when placing an order. If you sell products through the Platform, we may collect additional information, such as your legal name or business name, contact information, bank information, tax-related information required by applicable law, and, where applicable, business registration information. When you contact us or submit a form, we may collect your email address and any other information you choose to provide.

In addition, we may collect information related to your use of the website, including your order and sales history, saved or favorited products, browsing behavior, interactions with the Platform, and messages exchanged with other users. If you log in through a third-party social network, we may collect information that is publicly available from that account.

With your consent, we may also collect and use your email address to send newsletters and promotional information. Some of the data we collect may be considered sensitive data under applicable law, and we will process such data in accordance with those laws.

If you use the Platform as a seller, we may additionally collect the following information: your legal name or business name, physical address, telephone number, date of birth, tax identification number or VAT number, business registration information (if applicable), bank account information or payment card information, and government-issued identification documents required to verify your identity. This information is used only for account verification, payment settlement, tax compliance, and order fulfillment.

3. How We Use Your Personal Data

We process your personal data to provide, operate, and maintain our website and services. This includes processing and managing orders and transactions, ensuring website functionality and performance, providing customer support, and enabling user interactions such as reviews, messaging, and community features. Please note that any information you post in public areas of the website may be visible to others, and we are not responsible for how third parties use such information.

Payment Information Security: We process your payment card information through a third-party service provider, [●]. We do not store complete payment card numbers or other sensitive payment data ourselves. By linking a payment card, you agree that such third party may process your payment information in accordance with its privacy policy and security standards.

With your consent, we may also use personal data to display products, case studies, or examples on the website, or for marketing and promotional purposes, including newsletters and social media, while ensuring that your private or sensitive information is protected.

We also process personal data to identify, prevent, and investigate fraudulent or unauthorized activities, and to protect the security and integrity of our Platform, services, systems, and users.

In addition, we use personal data to improve and optimize the website and services, enhance the user experience, and provide relevant content. Where you have consented, we may use your information to send you newsletters, promotional materials, and updates about our services. You may withdraw your consent at any time.

In cases of system abuse, we may also process technical data and, where necessary, cooperate with internet service providers or relevant authorities to investigate such activities.

When you act as a buyer, your personal information is used to complete order processing, product production (especially for customized and print-on-demand products), logistics delivery, and after-sales services. For these purposes, we will provide your name, shipping address, telephone number, and order information to the relevant artist/seller and necessary logistics service providers.

When you act as a seller, your personal information is used for store management, product sales, payment settlement, tax filing, customer service communications, and Platform operations. For these purposes, we may display your store name, contact information, and product information to buyers, and provide your settlement information to third-party payment institutions and banks.

4. Sharing and Transfer of Personal Data

Except where necessary to provide the services, permitted or required by law, or with your consent, we will not share your personal data with third parties.

To fulfill orders, we may share your name, shipping address, and telephone number with production partners and logistics service providers. Such information is used only for order processing and will not be used for marketing purposes unless you have consented.

We may disclose your information to comply with legal obligations or to protect our rights or the rights of others, including in cases involving suspected infringement of intellectual property rights or other lawful rights.

We may also engage third-party service providers to support our operations, including hosting, customer support, analytics, payment processing, and marketing services. Where personal data is transferred across borders, we will adopt appropriate safeguards to ensure that it is protected.

The sharing and transfer of the above information include, but are not limited to, the following scenarios:

Seller information displayed to buyers: When you open a store as a seller, your store name, store description, contact email address, and product information will be visible to website visitors and buyers.

Information shared to complete buyer orders: When a buyer places an order in a store, we will provide the buyer's name, shipping address, telephone number, and order notes on the order page in order to complete customized communications or confirm the order. To complete product delivery, we may share the buyer's name, shipping address, and telephone number with logistics service providers. We may also provide seller information to logistics service providers to process returns. Where required by laws and regulations, we may share the seller's tax information with the competent tax authorities. All parties may use such information only for the purpose of fulfilling the relevant order and may not use it for marketing, promotion, or any other purpose.

5. Data Security

We adopt reasonable technical and organizational measures to protect your personal data, including encryption, access controls, and restricting access to authorized personnel on a need-to-know basis. However, given the nature of the internet, no system can guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to achieve the purposes described in this Privacy Policy, or for the period required by applicable law. Once the data is no longer needed, it will be deleted.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on the website. These technologies help us remember your preferences, maintain your shopping cart, and analyze website usage. You can manage your cookie preferences through your browser settings, but disabling cookies may affect certain features of the website.

8. Your Rights

Depending on applicable data protection laws, you may have the right to access, correct, or delete your personal data; the right to restrict or object to its processing; the right to request data portability; the right to withdraw consent; and the right to lodge a complaint with the relevant supervisory authority. You may exercise these rights by contacting us.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be indicated by revising the effective date. We recommend that you review this Policy periodically to stay informed of the latest information.