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Returns and After-Sales Policy
Effective Date: 【2026/4/1】Artiststore is a print-on-demand (POD) company, which means all products are made only after an order is placed, and each item is uniquely designed. Because of this, if you, as a customer, ordered the wrong size or color, or simply no longer want the item, Artiststore do not support returns, refunds, or exchanges.But at Artiststore guarantees the quality of all products. All after-sales requests are subject to the terms outlined in this policy.Claims and TimeframesPrinting Errors, Damage, or Defects: All claims must be submitted within 30 days of receiving the item.Lost Packages During Shipping: Claims must be submitted within 30 days after the estimated delivery date.All claims will be reviewed by Artiststore. If the issue is verified to be caused by Artiststore, it will cover the cost of remaking the product and shipping.After-sales Service Email:service@artiststore.comInformation Required for After-sales RequestsPhotos of the actual product (ensure the full item is clearly visible)Quantity of the affected itemsOrder numberA brief description of the issueA full photo of the product showing the defective quality is always required to assess the issue and provide a solution. Without it, Artiststore will not be able to proceed with a remake or shipping.After-Sales CoverageSevere Damage: The item arrives broken or significantly damaged.Printing Issues: Missing parts or major misalignment found upon unpacking.Stains: Dirt or stains found inside the product.Accessory Issues: Accessories are damaged, defective, or missing upon unpacking.Shipping Issues: Wrong item shipped or package lost.Any issues not listed above are not covered under Artiststore after-sales policy.How to Request After-Sales SupportPlease reach out at: service@artiststore.com, Artiststore team will respond within 48 hours on business days.Business hours: Monday to Friday, 10:00 - 18:00 (GMT+8)Late or incomplete requests will be rejected:After-sales requests submitted more than 30 days after delivery or without complete supporting materials will not be processed.Failure to cooperate in a timely manner during the resolution process will be considered a voluntary forfeiture of after-sales rights.
Shipping Policy
Effective Date: April 1, 2026Artistsore offer a variety of delivery options to ensure the safe delivery of your goods. If you see the option of "DDP (Delivered Duty Paid)" or "tariff-free" delivery, it means that your order qualifies for our pre-paid tariff plan, with no additional procedures or extra fees.Note: Courier delivery times are estimated and for reference only and do not include production time. The specific shipping cost depends on the weight of the goods and the destination. You can check the specific shipping cost after entering the address on the order submission page.Which Shipping Addresses Are Not Supported?Post office box and package locker addressesMilitary (APO/FPO/DPO) addressesIncomplete or incorrect shipping information may lead to delivery failure, and our after-sales service will not be availableWhat if I want to change my shipping address?If the order has not been shipped, we can try to update your address. Please contact customer service to request the change. Address changes are only supported within the same country, and remote areas may be excluded.Once the order has been shipped, the address cannot be changed.If the package cannot be delivered and is returned, we will notify you by email. After receiving the notification, you can confirm the updated shipping address within 30 days so we can arrange reshipment. The reshipping cost will be borne by you.What if the package is lost or damaged in transit?Lost PackagesReport the lost shipment within 30 days of the estimated delivery date.If the carrier confirms the order is lost and it falls within this timeframe, Artiststore will cover the costs of remaking and reshipping.Before a remake is issued, Artiststore may ask you to confirm:Shipping address: Ensure your customer’s delivery address was entered correctly.Contact the local post office: The package may still be nearby, and the post office can help locate it.Damaged PackagesTo report damage, please email us including:A clear photo showing the entire damaged itemYour order numberA brief description of the issueA full photo of the damaged item is always required to assess the issue and offer a solution. Without it, Artiststore will not be able to proceed with a remake or any other resolution.Once we receive and review your report, we will follow up with the next steps. If the damage qualifies, Artiststore will cover the remake and shipping costs.What if the tracking shows “Delivered,” but my customer didn’t receive the package?If tracking confirms delivery, Artiststore cannot cover the cost of a remake or reshipment, as there is no evidence to prove non-delivery. A new order must be placed.To try to locate the package, you may:Contact your local post office to check delivery statusCheck your address and surrounding areas for the packageFinal InterpretationArtiststore reserves the right for the final interpretation and adjustment of this policy.If you have any questions, please contact us at any time.Thank you for helping us maintain a fair, creative, and respectful platform.