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*+:๏ฝก FAQ ๏ฝก:+*What is it what is a POD aka print-on-demand service?POD service means "print on demand". Artiststore is a print-on-demand (POD) company, which means all products are made only after an order is placed and each item is uniquely designed.Disadvantage of such a service is the delay and waiting until the items finish the manufacturing. Artiststore does not support returns, refunds, or exchanges. ( See: https://artiststore.com/policy/return )Advantage is the worldwide shipping, customs declaration handled by experienced ArtistStore stuff and high quality and wide range of merch options ensured by the Vograce factory.All claims will be reviewed by Artiststore, scroll down for their contact info.When will my order be shipped and arrive arrive?Usually within 1,5 months after successful order payment and confirmation. It depends on different factors for example like item type, amount, destination country, delay at the customs and seasonal delays.Is worldwide shipping possible?Yes. You can check the following list of countries: https://artiststore.com/policy/shipping .How much are the shipping cost?Shipping cost will depend on destination country and item weight, amount etc. You should see calculated shipping cost at checkout. For more information you can visit: https://artiststore.com/policy/shipping .Is there a tracking number?Yes.What if the package is lost?Please report the loss or damage within 30 days from the estimated delivery date. If the shipping company confirms the loss, Artiststore will remake and reship the order. See more at: https://artiststore.com/policy/shipping .All claims will be reviewed by Artiststore. After-sales Service Email: service@artiststore.comWhat if the tracking shows โDeliveredโ but the package actually never arrived?I am sorry, if tracking confirms the delivery, Artiststore nor I are able to cover the cost of a remake or reshipment, as there is no evidence to prove non-delivery.What if there are printing errors, damage or defects on ordered items?It is always advised to record an unpacking video after receiving the package! Ensure the package and contents are all clearly visible within the entire recording!Please report the damage within 30 days from the successful delivery date. To report the damage, error or defect please provide:Photos of the actual product (ensure the full item is clearly visible)Quantity of the affected itemsOrder numberA brief description of the issueIf the damage qualifies, Artiststore will cover the remake and shipping costs. See more at: https://artiststore.com/policy/shipping and https://artiststore.com/policy/return .All claims will be reviewed by Artiststore. After-sales Service Email: service@artiststore.comHow to request the after-sales service?Please reach out at: service@artiststore.com , the team will respond within 48 hours on business days. Artiststore operates from China, the holiday season and their days-off may vary from those in your country!Their business hours are: Monday to Friday, 10:00 - 18:00 (GMT+8).Late or incomplete requests will be rejected. After-sales requests submitted more than 30 days after delivery or without complete supporting materials will not be processed. Failure to cooperate in a timely manner during the resolution process will be considered a voluntary forfeiture of after-sales rights. See also: https://artiststore.com/policy/return .Artiststore general contact info:See: https://artiststore.com/contact-us
About Me
*+:๏ฝก ๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐ ๏ฝก:+*I draw traditional + digital. My original characters (OCs) are metal personifications aka gijinka, they alloy with each other... hence I have an "adult only", self-published manga featuring them. The initial idea for this manga was in September 2022 and the 1st volume I published in 2023.I don't sell fanart.ArtistStore is a print-on-demand service and enables me to ship merch worldwide.If you are in the EU, UK or Switzerland you might want to check my SumUp online store (it's sometimes closed when I am at a con or not home). ArtistStore and items in my SumUp store differ.๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝกYou can find all my SNS here:https://skhema.carrd.co/๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก๏ฝก:+**+:๏ฝก