Artiststore Consumer User Agreement

Welcome to Artiststore.

This Consumer User Agreement (this "Agreement") applies to your activities as a consumer, buyer, collector, visitor, browser, registered user, or user of the Artiststore website, campaign pages, artist stores, marketplace product purchases, and other related services.

By accessing or using Artiststore, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree to this Agreement, please stop using Artiststore's related services.

1. Definitions

1.1 Artiststore / Platform

Refers to the related service platform on [Artist Store] that displays artist stores, product displays, product transactions, marketplaces, and other related services.

1.2 User

Refers to an individual consumer, collector, or potential buyer who accesses, browses, registers for, purchases products from, or uses the Platform services.

1.3 Artist / Seller

Refers to an individual or organization that joins Artiststore, displays works, opens a store, and sells products or services.

1.4 Standard Products

Refers to products displayed, sold, or authorized for sale by artists through Artiststore, including print-on-demand products, limited works, art merchandise, customized works, or other related products.

1.5 Print-on-Demand Products

Refers to products that enter the production process only after a user places an order, including but not limited to custom keychains, custom badges, custom printed posters, stickers, home decor, art merchandise, and similar products.

1.6 Third-Party Service Providers

Refers to third-party organizations that provide payment, production, printing, warehousing, logistics, customer service, data, technology, or other services to Artiststore, artists, or users.

1.7 Information Recipients

Refers to artists/sellers, third-party payment institutions, logistics service providers, production service providers, customer service providers, and other partners that receive users' personal information from the Platform as necessary to fulfill orders, provide after-sales services, complete customized communications, and perform other related purposes.

2. Platform Services

Artiststore may provide users with the following services:

  1. Display of artists and artworks;
  2. Browsing and following artist stores;
  3. Product purchases;
  4. Limited releases, pre-sales, Platform campaigns, lottery purchases, and exclusive events;
  5. Platform campaigns, Discord community interactions, social media content, content subscriptions, artwork voting, and invitation campaigns;
  6. Order management, payment assistance, customer service coordination, and after-sales handling;
  7. Other services launched by the Platform from time to time.

Unless expressly stated on the order page, product page, or in a separate agreement, Artiststore primarily provides services for artist display, transaction matching, payment assistance, order management, fulfillment coordination, and community operations. Some products or services may be directly provided, produced, shipped, or fulfilled by artists or third-party service providers.

3. User Eligibility and Account

3.1 You shall have full civil capacity. If you are a minor, you shall use Artiststore with the consent and under the supervision of your parent or legal guardian.

3.2 When registering, placing an order, submitting a customization request, or participating in a campaign, you shall provide true, accurate, and complete information, including but not limited to your name, contact details, shipping address, and payment information.

3.3 You shall properly safeguard your account, password, verification codes, order information, and other account credentials. You shall be solely responsible for any losses arising from your failure to safeguard such information.

3.4 If the Platform discovers abnormal registration, false information, fake transactions, cheating, malicious refunds, infringement of others' rights, violation of Platform rules, or other improper conduct associated with your account, the Platform has the right to restrict, suspend, or terminate your account and related benefits.

4. Product Information and Pre-Purchase Confirmation

4.1 The Platform will use reasonable efforts to display product names, images, prices, sizes, materials, colors, artist information, delivery methods, estimated shipping times, return and exchange rules, and other important information. Product information needs to be confirmed with the artist/seller.

4.2 You understand and agree that artworks, printed products, handmade products, and digital display effects may reasonably differ from the page display due to screen color differences, production processes, material batches, lighting conditions during photography, variations in manual creation, and other factors.

4.3 Before submitting an order, you shall independently confirm the following:

  1. Product name, specifications, size, material, and color;
  2. Artist, artwork style, and intended use of the product;
  3. Price, taxes, service fees, and shipping fees;
  4. Shipping address and contact details;
  5. Whether the product is print-on-demand, pre-sale, limited, or customized;
  6. Whether returns or exchanges are supported;
  7. Whether copyright, commercial use authorization, or other special rights are included;
  8. The brief, budget, delivery period, number of revisions, and authorization scope for customized works.

4.4 Unless otherwise stated in writing by the Platform or the artist, purchasing a product does not mean that the user obtains any copyright, trademark right, commercial use right, reproduction right, adaptation right, resale right, NFT minting right, or other intellectual property authorization in the relevant work.

4.5 You acknowledge and agree that, in order to complete order processing, customized communications, product shipment, and after-sales services, your name, contact details, shipping address, and other necessary information provided during the order process will be provided to the relevant artist/seller store, marketplace, and necessary third-party service providers. For details regarding the scope, methods, and recipients of such information sharing, please refer to the Platform's Privacy Policy.

5. Prices, Fees, and Payment

5.1 Product prices are subject to the prices displayed on the order page at the time you place the order. Prices may include the product price, artist service fees, Platform service fees, taxes, shipping fees, or other fees.

5.2 The Platform has the right to adjust product prices, service fees, discounts, membership benefits, or campaign rules based on product type, artist settings, campaign rules, market conditions, or operational strategies. Orders that have already been paid for generally will not be adjusted due to subsequent price changes.

5.3 You shall use a lawful payment method supported by the artist store to complete payment. During the payment process, your payment information may be processed by a third-party payment institution, and the relevant rules shall be subject to that third party's terms of service.

5.4 If an order is not successfully created or payment is not completed due to payment failure, risk control restrictions, bank refusal, abnormal third-party payment processing, or other reasons, the Platform or the artist/seller store has the right to cancel the order or require you to make payment again.

6. Order Formation, Cancellation, and Modification

6.1 After you submit an order and complete payment, the order is formed. The Platform will process the order based on the product type, artist confirmation status, inventory status, production status, and fulfillment rules.

6.2 For Standard Products, before the product has been shipped or entered an irrevocable fulfillment process, users may apply to cancel or modify the order within the time window allowed by the Platform. The specific rules shall be subject to the order page or customer service confirmation.

6.3 For Print-on-Demand Products, once an order enters the making, printing, production, or third-party fulfillment process, cancellation, modification, or no-reason refund is generally not supported.

6.4 For customized works, once the artist accepts the commission, confirms the brief, begins creation, or the user pays a deposit or the full amount, the user may not unilaterally cancel the order without reason unless otherwise agreed in writing by the parties. If the user insists on cancellation, the Platform or the artist has the right to deduct corresponding fees based on the creative costs, communication costs, material costs, third-party fees, and project progress already incurred.

6.5 Users shall ensure that their shipping address, contact details, and customization request information are accurate. Users shall be solely responsible for delays, additional fees, or losses caused by incorrect information, failure to respond in a timely manner, refusal to accept delivery, failure to sign for delivery, or failure to provide necessary materials.

7. Shipping and Delivery

7.1 Physical products will be shipped by the artist, the Platform, or third-party service providers based on the order information. Estimated shipping and delivery times are for reference only and do not constitute an absolute commitment.

7.2 Delivery may be affected by production cycles, logistics services, weather, customs, holidays, force majeure, public health events, regional restrictions, or other uncontrollable factors.

7.3 Users shall inspect the outer packaging and product condition upon receipt. If the product has obvious damage, has been shipped incorrectly, is missing items, or has quality issues, users shall promptly contact Platform customer service and provide photos, videos, unboxing records, logistics labels, or other reasonable evidence as required.

7.4 Digital products or digitally delivered works may be delivered by download link, email, Platform message, cloud drive, Discord direct message, or other methods. Users shall properly save the delivered files.

8. Returns, Exchanges, and After-Sales Services

8.1 Different types of products are subject to different return and exchange rules. The Platform may distinguish the scope of returns and exchanges based on product nature, artist settings, consumer protection laws, and campaign rules.

8.2 Standard Products

If a Standard Product has quality issues, is damaged in transit, is shipped incorrectly, is missing items, or is materially inconsistent with the product description, the user shall contact the artist/seller within 14 days after receiving the product and provide reasonable evidence. After the artist/seller reports the issue to the Platform, the Platform will verify the issue and communicate with the artist/seller, and may provide a replacement, exchange, refund, coupon, or other solution depending on the circumstances.

8.3 Print-on-Demand Products

Because Print-on-Demand Products are specially made according to user orders, no-reason returns or exchanges are generally not supported except in cases of quality issues, incorrect shipment, missing items, shipping damage, or material inconsistency with the order.

8.4 Returns or exchanges may not be supported in the following circumstances:

  1. The user subjectively dislikes the product, the color difference is within a reasonable range, or the user misunderstood the size;
  2. The product was made or delivered incorrectly due to information entered incorrectly by the user;
  3. The user fails to apply for after-sales service within the agreed time limit;
  4. The product has been used, damaged, washed, altered, resold, or otherwise made unsuitable for resale;
  5. The customized product has been completed according to the confirmed brief;
  6. The user has engaged in malicious refunds, fraud, fake transactions, or abuse of the after-sales policy.

8.5 The Platform has the right to determine the method of after-sales handling based on the order circumstances, product type, evidence materials, and applicable law.

9. Intellectual Property and Authorization

9.1 Artworks, images, text, videos, designs, trademarks, pages, campaign content, community content, and other materials displayed on the Platform may be owned by artists, the Platform, or third-party rights holders.

9.2 Without the written permission of the rights holder, users may not copy, download, screenshot and distribute, modify, adapt, sell, sublicense, use commercially, train AI models with, mint as NFTs, use for advertising or promotion, or otherwise use Platform content.

9.3 A user's purchase of a physical product only means that the user obtains ownership or possession of that physical product and does not automatically obtain intellectual property rights in the work.

9.4 Users agree that the Platform may use content submitted by users within a reasonable scope for providing services, order fulfillment, customer service handling, campaign display, community operations, marketing promotion, case studies, and dispute resolution. When using user content, the Platform will de-identify the personal information contained therein, unless the user has given express consent or laws and regulations provide otherwise. If user privacy, portrait rights, or non-public business information is involved, the Platform will handle such information in accordance with the Privacy Policy and the parties' agreements.

10. Platform Campaigns, Invitation Campaigns, Membership Benefits, and Limited Releases

10.1 The Platform may from time to time conduct invitation campaigns, membership campaigns, limited releases, lottery purchases, priority purchases, points programs, badges, or other operational activities.

10.2 Campaign rules are subject to the campaign page, Discord announcement, or Platform notice. The Platform has the right to adjust campaign rules, reward distribution methods, participation eligibility, and risk control standards based on campaign conditions.

10.3 Users may not participate in campaigns through alternate accounts, self-invitations, traffic boosting, paid fake traffic, false accounts, bots, abnormal devices, cheating tools, or other improper methods.

10.4 The Platform has the right to cancel abnormal invitations, abnormal orders, abnormal points, abnormal lottery eligibility, and related rewards.

10.5 Unless expressly stated otherwise in the campaign rules, membership benefits, points, badges, priority purchase eligibility, lottery eligibility, and similar benefits are for personal use only and may not be transferred, sold, redeemed for cash, or used for any other commercial purpose.

11. Prohibition on Circumventing Platform Transactions

11.1 To protect the rights and interests of users, artists, and the Platform, users may not induce artists to conduct private transactions outside the Platform through Discord, direct messages, emails, social media, or other methods.

11.2 The Platform shall not be responsible for payment disputes, delivery disputes, copyright disputes, fraud risks, quality issues, or after-sales issues arising from private transactions.

11.3 If a user circumvents Platform transactions, induces an artist to accept orders privately, evades Platform fees, or disrupts the Platform's transaction order, the Platform has the right to restrict the user's account, cancel membership benefits, refuse after-sales support, or take further measures.

12. User Conduct Rules

Users may not use Artiststore to engage in any of the following activities:

  1. Violating laws and regulations, regulatory requirements, or public order and good morals;
  2. Infringing the intellectual property rights, privacy rights, portrait rights, or reputation rights of artists, the Platform, other users, or third parties;
  3. Submitting false orders, maliciously requesting refunds, initiating chargebacks, abusing coupons, or engaging in fake transactions;
  4. Interfering with Platform systems, attacking servers, scraping data, or reverse engineering;
  5. Using Platform content to train AI, scraping artworks in bulk, or building a competitor database;
  6. Posting false reviews, malicious negative reviews, or engaging in extortion;
  7. Impersonating the Platform, artists, staff members, or other users;
  8. Engaging in any other conduct that harms the rights and interests of the Platform, artists, users, or third parties.

13. Platform Disclaimers

13.1 The Platform will use reasonable efforts to maintain the stability, security, and accuracy of the services, but does not guarantee that the services will be uninterrupted, free of delays, errors, or vulnerabilities, or fully meet user expectations.

13.2 The Platform does not make any absolute guarantees regarding an artist's creative style, commercial value, collectible value, investment value, appreciation potential, a user's subjective preferences, or the result of a customized work.

13.3 The Platform does not make any absolute guarantees regarding the originality, legality, completeness of authorization, or truthfulness of descriptions of content uploaded by artists/sellers. However, the Platform has the right to handle suspected infringing content based on complaints, reports, Platform review, or legal requirements, and to take necessary measures when it knows or should know that an artist has committed infringement.

13.4 Any issues caused by third-party payment, production, logistics, Discord services, network services, banking services, or other third-party services, or any complaints, claims, administrative penalties, or similar matters caused by the acts of artists/sellers or users, shall be borne by the responsible party. The Platform will provide assistance within a reasonable scope, but shall not be liable for losses caused by third-party reasons beyond the scope of liability prescribed by law or the Platform's responsibilities. If, as a result, the Platform is held liable by any third party, sued, or subject to penalties, the Platform has the right to seek full recovery from the responsible party (artist/seller or user). The scope of recovery includes, but is not limited to, compensation, fines, attorney's fees, litigation costs, investigation costs, and all direct and indirect losses incurred by the Platform in connection therewith.

16. Limitation of Liability

16.1 To the extent permitted by law, the Platform shall not be liable for indirect losses, loss of profits, loss of business opportunities, data loss, loss of goodwill, or loss of expected benefits arising from the use of, or inability to use, the services.

16.2 For any dispute relating to a single order, to the extent permitted by law, the Platform's maximum liability shall not exceed the amount actually paid by the user to the Platform for that order.

16.3 If the Platform, any artist, or any third party suffers losses due to a user's violation of this Agreement, submission of infringing materials, malicious conduct, private transactions, or other fault, the user shall bear corresponding liability for compensation.

16.4 If a user suffers losses due to reasons attributable to an artist/seller, the Platform shall, within a reasonable scope, assist the user in communicating with the artist/seller to resolve the issue. If the Platform fails to provide the user with the artist/seller's true name, address, and valid contact information, or if the Platform knows that the artist/seller has infringed the user's lawful rights and interests but fails to take necessary measures, the Platform shall bear corresponding liability in accordance with the law.

17. Privacy and Data

17.1 The Platform will collect, use, store, and protect users' personal information in accordance with the Privacy Policy. The Privacy Policy is an integral part of this Agreement.

17.2 Users acknowledge and expressly agree that, in order to complete orders, payment, delivery, customized communications, customer service handling, campaign participation, and community operations, the Platform may need to provide users' necessary personal information to the following third parties:

  1. Artists/Sellers: To complete product production, customized communications, shipment, and after-sales services, the Platform will provide the artist/seller from whom the user purchases the product with the user's name, shipping address, contact details, order information, and customization request;
  2. Logistics service providers: To complete product delivery, the Platform will provide logistics service providers with the user's name, shipping address, and contact details;
  3. Third-party payment institutions: To complete payment processing, the Platform will provide payment institutions with necessary payment information;
  4. Production service providers: For Print-on-Demand Products, the Platform may provide production service providers with order information and customization requests;
  5. Other partners: Other circumstances required by laws and regulations or separately consented to by the user.

17.3 The Platform will require the above information recipients to protect the security of users' personal information in accordance with laws, regulations, and Platform requirements, and not to use user information for any purpose other than order fulfillment.

17.4 Users understand and agree that purchasing products in Artiststore's artist stores and Marketplace means that the user's necessary personal information will be provided to the relevant artist/seller to complete the transaction. Different artists/sellers will not share users' personal information with each other, and the Platform will not use user information for purposes other than those set forth in this Agreement and the Privacy Policy.

18. Amendments to This Agreement

18.1 The Platform has the right to modify this Agreement based on business development, changes in laws and regulations, product adjustments, or operational needs.

18.2 After this Agreement is updated, the Platform will notify users through the website, app, Discord announcement, email, in-site message, or other reasonable methods.

18.3 If you continue to use Artiststore after this Agreement is updated, you will be deemed to have accepted the updated Agreement. If you do not agree to the updates, you shall stop using the relevant services. For material changes involving the processing of users' personal information, users' primary rights, or limitations of Platform liability, the Platform will request users to confirm their consent again through a pop-up, email, or other prominent method.

19. Suspension and Termination of Services

19.1 If a user violates this Agreement, community rules, campaign rules, or laws and regulations, the Platform has the right to suspend, restrict, or terminate part or all of the services provided to the user.

19.2 Users may apply to cancel their accounts in accordance with Platform rules. After account cancellation, the Platform may retain necessary information as required for laws and regulations, dispute resolution, order fulfillment, financial audits, and security risk control.

19.3 The provisions of this Agreement regarding intellectual property, limitation of liability, dispute resolution, indemnification, privacy, and retention of transaction records shall remain effective after account cancellation or termination of services.

20. Governing Law and Dispute Resolution

20.1 The formation, effectiveness, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China.

20.2 Any dispute arising out of this Agreement or Artiststore services shall first be resolved by the parties through friendly consultation.

20.3 If consultation fails, either party may submit the dispute to the Hangzhou Arbitration Commission for resolution.

20.4 If the law of the user's location provides mandatory protections for consumers, this Agreement does not exclude or limit the user's mandatory consumer rights under such law.