Frequently Asked Questions

Thank you for supporting my shop! If you have any questions before or after ordering, hopefully this page can help answer them.

Where are your products made?

All products are printed, fulfilled, and shipped by ArtistStore, my trusted print-on-demand production partner. Every item is custom-made after your order is placed.

I have a shipping question.

For information about shipping times, delivery estimates, customs, tracking, and other shipping-related questions, please visit the Shipping Information page.

Can I return or exchange my order?

Because every item is made specifically for you, returns, exchanges, and refunds are not accepted for:

Ordering the wrong size
Ordering the wrong color
Change of mind
Buyer preference
Any reason unrelated to a manufacturing or fulfillment issue

Please double-check your order before completing your purchase.

What if my order arrives damaged or defective?

ArtistStore provides after-sales support for eligible manufacturing and shipping issues, including:

Items that arrive broken or significantly damaged
Major printing defects or missing printed elements
Dirt, stains, or manufacturing defects
Missing or damaged accessories
Incorrect items received
Packages confirmed lost during transit

Issues not listed above are generally not covered under ArtistStore's After-Sales Policy.

How long do I have to submit a claim?

Claims must be submitted within:

30 days of delivery for damaged, defective, or incorrectly printed items.
30 days after the estimated delivery date for lost packages.

Unfortunately, claims submitted after these deadlines cannot be processed.

What information do I need to provide?

When contacting ArtistStore, please include:

Your order number
A brief description of the issue
The quantity of affected items
Clear photos of the entire product showing the issue

A full photograph of the affected product is required for all quality-related claims. Claims submitted without sufficient documentation cannot be processed.

Who do I contact for after-sales support?

All after-sales support is handled directly by ArtistStore.

Email: service@artiststore.com

Business Hours:
Monday–Friday
10:00 AM – 6:00 PM (GMT+8)

ArtistStore aims to respond within 48 business hours.

Are there any other conditions?

Please note that:

Claims submitted after the applicable deadline will not be accepted.
Incomplete claims or claims without the required documentation cannot be processed.
Failure to respond to requests for additional information within a reasonable timeframe may result in your claim being closed.

By placing an order...

By placing an order, you acknowledge that your products are custom-made by ArtistStore and that all after-sales support is provided in accordance with ArtistStore's After-Sales Policy.

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